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frequently asked questions
Get the clarity and confidence you need for your purchase with detailed answers.
1. How long does shipping take?
Our free economy shipping typically takes between 6 to 10 business days for domestic orders. We also offer a paid shipping option which is faster. However, please note that shipping times can vary depending on your location and any unforeseen delays with the carrier. During peak seasons, such as holidays, shipping times may be slightly longer due to higher demand. We always strive to deliver your order as quickly as possible, and we'll keep you updated on any changes to the estimated delivery time. If you have any concerns or need more specific information about your order, feel free to reach out to our customer support team!
2. Do you offer international shipping?
Yes, we offer international shipping to many countries! International orders typically take between 10 to 16 business days to arrive, depending on your destination and the customs processing times in your country. Please keep in mind that shipping times can vary due to factors such as local holidays, customs procedures, and regional shipping carrier delays. Additionally, please note that you may be responsible for any customs duties or import taxes imposed by your country. We’ll provide you with tracking information once your order ships, so you can stay updated on its progress. If you have any questions or need further assistance, our customer support team is here to help!
3. How can I track my order?
You can easily track your order by using the tracking number provided in the shipping confirmation email or on the order tracking page on our site. Simply click on the tracking link in the email, and it will direct you to the courier's website, where you can monitor the real-time status and location of your package.
4. What is your return policy?
We accept returns up to 30 days from the date purchased. The item must be in the same condition as arrived, and in original packaging. *Please note all returns are subject to approval, and are up to the discretion of the company.
4. Can I cancel my order if I already paid?
Once an order is placed and payment is processed, it enters our system for quick fulfillment. Unfortunately, this means that we cannot guarantee cancellations. However, if you need assistance, please contact our customer support as soon as possible, and we'll do our best to assist you.
5. Which payment methods do you accept?
We accept nearly every payment method, such as Apple Pay, Google Pay, Paypal, Venmo, ShopPay, and all major credit and debit cards. A full list of accepted cards can be found at the bottom of our website.